Shipping Policy

OMYR, A Subsidiary of Telnet Media Inc.

At OMYR, we are committed to delivering your fragrances safely, securely, and on time. This Shipping Policy explains how your orders are processed, shipped, and delivered after a purchase is made through https://omyr.in.

Order Processing

All orders are processed only after successful payment confirmation.
Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next working business day.
During product launches, festive seasons, promotional sales, or periods of high order volume, processing times may be slightly longer.

Delivery Timeline

We aim to deliver all orders within 3–7 business days from the date of dispatch, depending on your location.
Deliveries to remote or difficult-to-access areas may require additional time.
Delivery timelines are estimates and may be affected by weather conditions, natural disasters, courier delays, public holidays, government restrictions, or other circumstances beyond our control.

While we strive to ensure timely delivery, OMYR cannot guarantee delivery on a specific date or time.

Shipping Coverage

We currently ship across India.

At present, international shipping is not available unless otherwise announced on our website.

Delivery service may be unavailable for certain remote or restricted PIN codes depending on our courier partners.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment is completed.
From time to time, OMYR may offer free shipping on eligible orders as part of promotional campaigns.
Any applicable taxes or government charges will be calculated at checkout where required.

Order Tracking

Once your order has been shipped, you will receive shipment confirmation via email and/or SMS containing:

Courier Partner Name
Tracking Number
Tracking Link (where available)

You can use these details to monitor the status of your shipment.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

Incorrect or incomplete shipping address
Customer unavailable at the delivery location
Refusal to accept the package

the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be re-dispatched.

Damaged, Tampered or Missing Shipments

If your package arrives:

Damaged
Leaking
Tampered
Incomplete
Empty
Containing the wrong product

please contact us within 48 hours of delivery.

To process your request, please provide:

Your Order Number
Clear photographs of the outer package and product
An uninterrupted unboxing video showing the sealed package being opened

Claims relating to damage, leakage, missing items, or empty packages may not be accepted without a valid unboxing video.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

OMYR shall not be responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Delayed Deliveries

Although we work with trusted logistics partners, delays may occasionally occur due to circumstances beyond our control.

In such cases, OMYR will coordinate with the courier partner to assist in tracking and resolving the shipment status. However, we are not liable for delays caused by third-party logistics providers or unforeseen events.

Changes to This Shipping Policy

OMYR reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon being published on this page.